096 | David Gluckman | That Sh*t Will Never Sell: Drinks Brands. From The Bottom-up (And Sometimes Not!)
Summary
Join us on this episode of the Maffeo Drinks podcast, where Chris Maffeo chats with drinks industry legend David Gluckman about the fascinating world of drink innovation and product development. David shares insights from his recent book (That Sh*t Will Never Sell), offering a look back at the history and evolution of the drinks industry.The conversation covers iconic brands he created like Bailey's, Ciroc, and Tanqueray Ten, product ownership's importance, and consumer research's often flawed nature.David also discusses how great brands can be built without conventional testing and the critical role of liquid excellence. Tune in for an engaging discussion that blends business acumen with the art of drink creation.The discussion provides insights into the importance of ownership, consumer behavior, and the significance of product distinction in brand building. David also emphasizes the value of real-world testing over consumer research, reflecting on his approach to developing iconic spirits.Aspiring brand builders and drink enthusiasts will find valuable lessons in this engaging conversation.Timestamps:00:00 Introduction and Welcome00:29 Guest Introduction: David's Journey01:19 The Bailey's Story: Market Research and Success04:43 Brand Development Philosophy09:36 Challenges in Spirits Marketing12:38 Product Innovation and Differentiation25:44 Ownership and Long-Term Brand Building32:07 Conclusion and FarewellWelcome to the Mafia drinks
podcast where brands are built
bottom up.
I'm Chris Mafael and in each
episode me and a new guest crack
how drinks go from 1 bottle to 1
case to 1 pallet hit.
Follow and leave a review to
help new drinks builders find
it.
Now let's break it down
together.
Hi David, welcome to the Mafia
Drinks podcast.
Thank you, delighted to be here.
It's a great honour to have you
such a personality in the drinks
world, innovation and product
development.
I just finished reading your
book on my flights this month.
It's fascinating to hear the
stories, especially from
previous generations of drinks
industry because we tend to
think of the drinks industry as
it is today.
But to read and listen to all
the stories you have been
through, it's a fantastic
privilege.
Thanks very much.
I mean, I think we sometimes the
failures were more interesting
than the successes.
All have lessons and stories to
tell.
I enjoyed writing his.
That's fantastic, David.
Thanks for sharing your
knowledge with us today.
Let's start.
A most famous story from you is
obviously Bailey's.
So I guess we need to start from
that one.
Sure.
So when I was reading your book,
I was taking notes.
People on the plane were
thinking I was crazy because I
was book on one hand and
notebook on the other.
And reading or listening to the
your recent episode with Philip
Duff was interesting.
The story about the market
research you did when you
started with Bailey's, when you
created the the recipe and
wanted to test it in the market
before selling it.
Management.
I remember all the listeners
know my A version for consumer
research.
I like to test things on the
ground for real, not really
doing desk research and focus
groups.
But there was this story that
someone was naming is a girl's
drink and calling it names.
And then in the end, in the
first trial in a bar, you
realize that the first people
who actually drank it where two
policemen when they finished
their shift.
So can you, can you tell us that
story?
I think it's very fascinating to
start 2.
Things We were fairly new to the
job.
We'd been in it for a couple of
years and at that stage, which
was the early 1970s, market
research was a fairly new
phenomenon.
I knew very little about it.
We thought we'd do some focus
groups because that's what
people said you should do.
I suddenly realised what a
flawed system it was.
One macho guy in a focus group
stood up and said this is a
girl's drink.
I wouldn't drink this in front
of my friends.
And once you make a remark like
that, everybody agrees with you.
But then we looked at the
glasses and they were all empty.
People obviously liked the
product but weren't prepared to
admit to that.
And likewise, we got negative
comments in women's groups.
I think they both point out
flaws in like, research.
We thought let's get some hard
data, let's stick bottles in a
pub and see what happens.
And I kept going back to this
pub and the bottle just stayed
there gathering dust.
And then just the night before
we went to Dublin and I went
again and 1 bottle had
disappeared.
And I don't think the policeman
thing says it was acceptable as
a male drink.
I think it's just a lucky happy
accident.
But that persuaded me.
That said, Showtime, we've got
something here with the
agreements of my client.
He was quite adventurous.
We decided not to show the
research report.
I think it's barely used in
Ireland anyway.
Margaret Research.
It was a bit of cheap, but I
think it created the foundation
for everything I ever did after
that.
I really loved reading when you
showed the results of that
research.
You know, if I remember I was
like at the 10 year anniversary
party, you know, Bailey's had
sold already 4,000,000 cases.
Just that year, yes.
Yeah, and and it was like
unreal.
Now when you like.
So what?
What what was their expression
on that one?
See their faith.
People thought it was very
funny.
I was thinking about your
philosophy of bottom up brand
development and I think Bailey's
burger mould in the sense that
Bailey's grew up in
supermarkets, not in bars.
That was quite a rare thing.
I think perhaps there are two
categories where supermarket
development provided the basis.
Drinks like Bailey's.
Bailey's were built on tasting.
You'd put it in the supermarket
and you'd have people give their
tastings and something like 40%
of people who tried it bought
it, which was phenomenal.
You'd never get that with the
Spirit brand.
If you could do that with wine
brands like Blue Nun.
Wine was new to people with Blue
Nun, and if you tasted Blue Nun
in the supermarket and you
didn't know much about wine, you
might be converted quickly.
With spirits, it would be
difficult to do tastings of malt
whiskey in the supermarket and
expect it to work or some new
category for it like tequila in
the UK.
The amount of money you expect
to pay for it is also
substantial.
Bailey's is relatively cheap
compared to whiskey.
Yeah, as a price point, let me
ask you a question.
Let, don't we go back to product
development now that you're
bringing up supermarkets, there
is this, I think I heard this
from when you were speaking with
Philip Duff, the challenging bit
like staying on the bottom up
thing of regular FMCG mindset
where it's like building
distribution, doing advertising
and let's see the result versus
this spirits brand building,
which is ultimately a slow
moving category.
What's your take on that?
I think that's up to you.
I mean, could you imagine?
All done going into supermarkets
and making a quick conversion.
It's a product you have to
learn.
It's a product you have to see
other people drinking in order
to adopt it.
So that's where this bottom up
theory, which I agree totally.
I'm a great believer in the old
fashioned operators in the
drinks business, people like Abe
Rosenberg who built J&B in New
York.
You know, a whiskey with an
Italian name with a terrible
pack designed with this terrible
yellow that looked as if it had
already been watered down and
yet he made it to the biggest
selling Scotch whiskey in
America.
Likewise, Sidney Frank building
brands like Grey Goose and
Jägermeister of geniuses.
These guys were.
I think what happened in the
business is that there was a
movement from FMCG into the
alcoholic beverage business.
The old fashioned guys became
discredited as unscientific, but
I think they understood the
science better than the FMCG
guys.
They understood the way the
market worked and I think it
still works like that today.
They have been infusions of mega
success in a short time through
influencers like Diddy and
George Clooney.
These people have tremendous
currency behind them, but
whether they have the currency
to sustain the brand over time
is another question.
And this is a fantastic point
because I wanted to get to that
old school people like Abby
Rosenberg and Sydney Frank.
I really feel there has been
this movement of FMCG people in
the drinks world.
So all of a sudden the movement
has shifted to easy volumes,
quick volumes in off trade at
the discredit of the on trade,
which is ultimately where you
used to build those brands.
And I'm assuming now because I
wasn't there, but probably like
seventies, 80s, it was still an
industry ruled by hands on
people.
If you looked at one of my
heroes, the late Michel Roux,
associated with two fantastic
successes, Absolute and Bombay
Sapphire.
Sapphire was incredible.
He worked on it for 10 years and
they sold it to Bacardi for
$1.94 billion.
Not a bad return on 10 years
effort.
I'll bet he did hardly any focus
group.
He probably went with one basic
idea in his head and that became
the brand I love that kind of
brilliant.
What do you think about if we go
back to the Sydney Frank that
I'm familiar with on
Jägermeister, there is a focus
on a clear drinking occasion.
There is this focus on let's own
that occasion.
Was there something similar like
that on JB Success back in days
I.
Think Dave Rosenberg builds it
in certain types of outlets.
You know where you get a girl to
come and sit at the table, ask
her what she'd like to drink and
she says champagne?
In this case it was J&B and he
persuaded people if they were
invited to a table, I think they
were on the West side of New
York and he built it from there.
I love J and BI, think it's a
fantastic brand.
I tried to develop 2 variants
which is in my book. 1 was
called Jet and the other was
called Sub Zero.
I just like that approach.
I read the story of how they
built Absolute in the US.
Again, fantastic piece of on
premise the magic.
Yeah, I remember when I joined
SAB Miller, the very first
meeting I had was it was a
gentleman that, but he was an ex
Hennessy guy.
He made a speech and I still
remember every single thing of
that speech because then it was
recording and we were handed
over CDs.
With the actual speech, it was a
45 minutes on my drive to the
brewery every morning.
I used to play it.
At some point I knew it by
heart.
One of the things he was saying,
he was actually talking about
absolute vodka was about
pricing.
The issue with a lot of these
brands that you know, reach
scale but then at some point
fade away is also the fact that
as a consumer your buying power
increases.
So at some point if you are a
loyal absolute consumer,
absolute becomes too affordable
for you because you start to see
it in promotion.
You started seeing and you know,
in corner shops, you start to
see it everywhere and you start
to look for something better.
And that's where the game of
Grey Goose, Chirok and Belvedere
starts to come into play.
Is connected to what we were
saying about the off trade scale
and distribution, because the
scale that comes from
supermarkets and scale bottle
shop is usually at the expense
of profitability and pricing.
At some point the price goes
down and you become the maker of
your own issue because then
people in bars, they want to be
seen any more drinking that
champagne or whiskey exclusive
bottle because it's not
exclusive anymore.
The moment you make it mass, I
need to be seen with another
brand in my hands.
That's the beauty of
competition, what you try to do
is come up with something
better.
I loved working in mainstream
spirits because it was such a
challenge.
How do you come up with a new
vodka?
Vodka is colourless, odourless,
flavourless and so how do you
come up with something new?
I think I did it twice and much
to my disappointment, nobody
ever used the product.
Story set myself to disciplines.
The first one was a sales guy
going into a bartender saying I
want you to take this product.
The bartender says why?
I've got six other products like
that on my shelf.
Why do I need #7 I would then
say here's the reason why you
need #7 that was the first
discipline.
The second discipline was guy
sitting next to you at the bar.
You get chatting, he offers you
a drink and he says, what are
you drinking?
And you say, do you mind if I
have a tank or a 10?
So he says why that You should
be able to tell him why you
wanted the tank or A10.
In both cases, the marketing
people and the advertising
people seemed to be uninterested
in the product point of
difference.
In the case of Tabro 10, for
example, when we lost sapphire
through mergers and
acquisitions, when the AG O was
formed, we had to get rid of
sapphire painful $1.94 billion.
We had a brief to come up with
something to compete in that
sector.
We try to come up with a sexy
pact and respectable brand name,
but I thought, let's go further.
Vodka is 20 times bigger than
gin and I remember reading stuff
by vodka drinkers who said the
reason we reject gin is because
it has that bitter, dirty taste
which you get with juniper.
So I said, why don't we produce
a gin to appeal to vodka
drinkers?
There's a hell of a lot more of
them, so therefore you need a
much smaller share.
How do you do that?
You take out The Dirty taste and
put something back in.
We made it with fresh botanicals
and fresh fruit and we gave it
of of sweeter, fruitier taste.
And here was a gin for vodka
drinkers.
So what do the ads say for Tank?
Great tan at the moment.
Stanley Tucci, Drexel, he's a
lovely guy, but you could put
Stanley Tucci alongside any
product category from collars,
the wrist watchers and it'll all
be the same.
People would think he's that,
but nobody says it's the gin for
vodka directors.
This is a different bladiver in
gin and this 20 years ago I came
up with the idea and they've
never used it with Database.
And the other one which pisses
me off even more, I think is
Syrah, because we were given a
brief to come up with a
competitor to Grey Goose.
My feeling is you should always
come up with a product that's
different.
How do you do it with vodka?
I remembered we went to Tbilisi
in Georgia in the 1990s.
I was talking to a guy and I
said, did you ever drink vodka
in Georgia?
And he said sure.
And I said, well, what did you
make it of?
So he said grapes.
I thought what a fantastic idea.
Took that back to Georgia, but
they weren't interested.
But I brought this out for Ciroc
and I looked at all he had did
he used for Ciroc and they were
all about him.
Nobody ever mentioned grape, the
world's precious Venus tasting
vodka made of pure white grapes,
which I would have sourced in
California, not in France.
There's a story in my book about
why I hate Ciroc.
It hasn't got so much to do with
Diddy's downfall, but more to do
with the fact that they never
use the real point of
difference.
You know 2 vodka guys in a bar
and one guy orders to rock or
whatever it would be called and
he says why are you ordering
that?
Oh it's great vodka.
You ever tried great vodka?
Wonderful clean fresh tape.
The good story to the bartender
and to the consumer.
Yes, love what you're saying
because one of the questions
that I used to ask a lot, I've
stopped asking it was that's the
stuff from the liquid or from
the brand personally.
Everybody knows I'm a very
liquid driven person.
It's funny because we agree on
so many things that we spoke
twice.
For me, it's crucial in the
selling story because that's
exactly what you should talk
about.
That goes back to my point about
consumer research.
If you do consumer research,
what do you expect?
9 out of 10 people to like your
product?
But I think that means your
product's very average.
Do you actually want one person
out of 10 to be fanatical about
your product?
But nobody will go to market
with A1 in 10 preference.
Things like espresso martini,
for example, didn't start in
focus groups.
Some guy just had the brilliant
idea of putting them together
and it called on.
Goes back to your theory.
I'm stressing this point often
that we tend to look at these
huge categories, but you still
need to sell the first bottle,
the first case, the first pallet
you're, you are many years ahead
of worrying about how big the
category is.
Your previous example on the
vodka category being much bigger
than the gene category was
another kind of aspect because
it was big company challenge.
But when you are a founder of a
small brand, what are you
worrying about, the vodka
category or the gene category?
When you actually should do
something that is really, as you
said, one person that is out of
10, that is really fanatical
about your taste profile and be
able to explain it, be able to
amplify that story so they can
say it in a dinner sitting next
to a guy or a girl at the bar.
Because I, I remember what you
were saying with Philip.
Now that you were saying, I
don't want to be able to say
because I like it.
Why do you order that one?
Because I like it.
It's a stupid answer.
Not an answer at all.
And I think I got that from my
early advertising background
working for companies like
Procter and Gamble to give a
reason why one cleaners better
than another and why not apply
that.
That's the best of FMCG goes
down to the foundation of the
product.
I think if you're an innovator,
you remember things that people
tell you or you remember things
that PUC, see Rock came from a
conversation in Tbilisi in 1995,
You bring that sort of thing
out.
So I think to me there are two
elements in brands, one I have
no respect for and the other I
have enormous respect for.
Well, I don't have no respect
for.
If you look at the latest
version of Tanqueray 10 on the
front of the bottle after the
word Tanqueray, the most
prominent words to read are
batch distilled and handcrafted.
And people use it all the time.
Distilled 8 times?
Who cares?
Who knows, It doesn't mean it's
meaningless.
Maybe something distilled once
is better than something
distilled 20 times.
And and the other side of the
coin is benefit.
What does it do for you?
What does it taste like?
I've looked at the website for
ketos and buried in the copy is
a line so smooth you can drink
it straight.
That's a benefit.
That's not a process.
Nobody cares how it got to be
smooth, they only care that it
is.
And that becomes a thing I.
Remember a fantastic ad from
from Apple when they launched
the iPod and everybody we're
focusing on is it 4 gigabyte, 10
GB, 20 gigabytes, you know, and
they were saying 1000 songs in
your pockets.
That's what I want to know.
No, that's fantastic.
Oh, that's the old fashioned
principles, the thing.
And if we go back to my earlier
example of the the guy sitting
next to you at the bar buys you
a drink tank rate 10, you say,
Oh, why are you having that?
Because it's hand crafted or
because it's bashed?
It's silver.
What bullshit is that?
You know that's not a reason a
salesman goes into a bartender
and says, look, I know you've
got 10 gins, but take #11
because it's batch to seal.
Now, I know if you're Diageo,
he'll take it.
But if you're a small operator
trying to find your way into the
marketplace, batch to seal
doesn't cut it.
He'll throw you out.
He'll he won't know what you're
talking about.
I'm coming from beer now.
Beer is all about rotation
because there is a shelf life,
you know, and when I started
working with spirits brands, I
know that, you know, sales
people were really focusing on
the distribution side of things
rather than on the rotation
because what gets measured is
the bottle on the back bar.
So as a sales guy, I can go in
and your fantastic restaurant.
Can you please put the number 10
bottle and #11 bottle on the
back bar And you would do it.
Maybe you know, maybe you for,
for free to taste it or it's a
that's an investment.
It's made of â¬80 kind of
investment for you.
But it will close on the shed.
While with beer, you know, if
I'm blocking a tap and maybe
you've got 3 or 4 taps, then all
of a sudden it's a rotate.
First of all, you have to throw
away the beer, you know, it is
not, it doesn't stay there for
10 years, it's rotten and you
have to throw it away.
And 2nd, like the next time I
come in to do a bar, it's like
don't, don't sell me that thing
because nobody buys it, you
know?
So the reason mindset needs to
change within the spirits
industry on really how to
forward selling the second
bottle of that brand, not the
first bottle of that brands
like.
So yeah, no, you're absolutely
right.
What would you like to drink?
I like that cocktail, but it's
with gin.
And then maybe can have a
conversation, say, oh, but you
know, we make it with this gin
that it's actually very fruity
and very mild on botanicals and
on juniper.
So you if you like vodka, you
would like a drink with this
gin.
Exactly, giving the bartenders a
reason to recommend it, which
makes a difference.
I wrote something on LinkedIn
and I said liquid versatility is
the kiss of death.
Brand owners and salespeople
say, oh, you can do anything
with this brand.
The liquid is so versatile that
you can make any drink with
this.
Tell me the characteristics and
then I'll tell you what I can do
with it.
But you know, be clear on what
you want it to be.
I mean, is this good on a gin
and tonic?
Is this good on a martini?
And another example, Hendrix,
the reason why there is the
cucumber in the serve of the gin
and tonic is because there is
cucumber in the gene recipe.
You know, it's not that they
made-up.
Oh, I love cucumber.
Let's use cucumber just because
it's fun, you know, So you see a
lot of gene brands trying to
steal from Hendrix the cucumber.
You have no connection with this
cucumber.
Why are you using it?
You have to be brave.
You have to accept that you can
build a business where maybe two
people under 10 are motivated by
that.
They will become your pioneers.
They will become your champions
and other people will see them
ordering it and say what the
hell is that in the gym and it's
a piece of cucumber and that's
how.
But things build like that.
They don't don't like that.
And I think that understanding
is your philosophy and I think
it's mine too, although I don't
have your experience.
I'd create the brand and other
people make it happen.
But that's the crucial thing
because if there is an
understanding and an agreement
and an alignment between two
people like us, that's where
brands succeed.
Because you haven't invented it
in an ivory tower.
You know you have invented it,
but you have already made it bar
proof and bartenders proof.
How would the one going back to
this ownership thing, I think
but probably 51% of the reason
why Bailey's was successful.
But the guy who bought the idea
was a man called David Dan, who
was the managing director of
Gilbey's of Ireland, whose brand
it became.
And he was a fanatical owner of
the brand.
Not a day would, not an hour
would pass.
But he wasn't trying to sell
Bailey's to somebody else.
I think this concept of
ownerships, you know,
undervalued the business.
It's everyone's looking for kind
of general consumer preference,
but that.
But I remember there was a brand
of whiskey that felt about
200,000 cases a year in America.
And I'm told that 90% of this
volume was in Northern
California.
But I suspect that the reason it
was so successful was there was
one guy in Northern California
who took ownership of the brand
and made it successful.
And I think ownership's very
important, particularly in
categories like hard spirits,
you know, which are a long haul,
slow build categories.
How many products don't succeed
not because the product had some
fault, but just because
essentially either they were not
they didn't believe in it or
politically they were pushing
another brand or somebody didn't
buy the idea.
Because the issue very often
with these things, with
generational changes within
companies, is that knowledge get
lost and then you make up your
own stories of what it was now.
And this is the reason why I
love you writing a book about it
that stays on paper, not just
talking about rumours and stuff
that I heard in the corridors
times.
Sometimes what happens is that
people assume they know and they
create something and discard
opportunities.
Just don't like David.
I like Chris.
I don't like Chris, you know,
and I like his idea or I don't
like his ideas.
Rather than actually like being
really focusing on on what
matters.
Let me ask you this question
about one of the things that you
were mentioning in the book.
You know, you, you just like
I'm, and I'm reading now, like
people don't know what they
like, but they like what they
know well.
That's a that's a condemnation
of market research, which says
that if you give people
something that they know about,
then they're going to say they
like it, but it doesn't take you
any further down.
That's the line on the front of
my book, which says from the men
who solved the world where they
didn't know they wanted again
and again.
And I think that's the essence
of what we've been talking
about.
Develop things that people don't
know they want.
They don't go and ask people
whether they want a piece of
lime in your beer.
In the words of the old Nike
commercial, just do it.
And the way we operated was very
simple.
We never tested alternatives,
Never.
So therefore we saved probably
20,000,000 lbs.
During the course of my years at
Diageo YDV, we never tested 1
liquid against another.
We said to the liquid people,
give us the best cream liqueur,
gin, wow to this strategy that
you could produce.
And we went with that.
And because we didn't spend huge
amounts of money researching, we
saved a fortune.
If I go back to my own
experience, for example, the
Spider Metalian, I started
working professionally in
Scandinavian in the northeast of
Finland, Weed and Denmark, and
they were all more or less dark
markets.
And I always had very little
money in what would be AMP, you
know, advertising promotion of
back then we were calling it
marketing budgets.
So there was the biggest strike
of luck for me that I'd never
had the money.
And if you don't have the money,
you don't dream about spending
them on useless stuff.
You know, which I consider
certain researches to be like,
because the moment you spend 50
grand, 100 grand on a research
and then your budget is 300
grand, you know, you have burned
1/6, half, 1/3, whatever that
would be depending on the budget
and, and the research.
And then what do we do with
that?
Do we wait one year to be able
to have another budget to be
able to spend it?
I think this is driven by the
new age of analytics now with
especially with social media and
so on.
Now this AB testing and let's
try AB testing on this web page.
Let's try AB, let's try this and
that.
And then at some point it's just
like totally useless.
So at some point, you to take
you need, you need to trust your
gut.
You're never sure you have to
trust your professionalism.
You know, if you're in the
business, you'll pay to come up
with decisions.
I mean, we solved one of the
research cost issues very
simply.
I did it and I have a low
threshold of boredom.
So whereas the research company
might suggest 8 focus groups, I
got bored after 2.
So we never did more than two
focus groups on anything because
it was a waste of it was a waste
of money.
And you know, it was all of
diminishing returns sets in
quite early on.
But I think one of the reasons
we didn't engage marketing
people in the process of brand
development because not letting
people overthink everything.
So therefore they say, well why
call it Bailey's?
It's not typically Irish.
And so you test 6 names and
consumers bring it down to the
lowest common denominator and
that's what you go with.
We went to the best judgement of
a home order, people who knew
the business.
Let's wrap up with the last
piece of advice on the long term
brand building.
The fact that it's not really
like an FMCG game.
The spirits industry is not
really like a fast moving.
The majority of people I speak
to tend to rush it.
You know they want to make
millions very fast.
What would be your?
Advice.
Well, my recommendations would
be to think about the God, the
ball sitting next to you who
buys you a drink and ask you why
you have that drink.
Think of a good plausible
answer, which is not because
it's been disill 25 times or
handcrafted because he won't
understand that.
And likewise with the bartender
is this ownership?
The more people you can get to
feel that they own your brand.
And I'm not looking at getting
consensus on what the name
should be or the packaging
should be.
The more people you can persuade
that they own your brand, the
better.
And I think never forget the
product.
It's so, so important that you
achieve product.
Excellent.
And there's another thing that
Abe Rosenberg is alleged to have
said.
You know, the ritual of putting
a coffee bean into Sambuca
Romana and setting it to light.
And rumour has it that somebody
asked a why or when you should
blow out the flame.
And they've said when everyone
in the bar has seen it, which I
thought was, you know, if you
can get people talking about
your brand for one reason or
another.
And those rituals like the lamb,
the lime in the in, in the net
are so important, you know,
finding ideas that is
distinctive and different.
But I hold the title of my book
to Abe because he, the Sir
Anthony Tennant, took a bottle
of Bailey's to New York in early
1975, just after launch.
And he gave it to Abe to try.
And they looked at the
labelling, which he said
reminded him of soldiers
uniforms in Vietnam, which is
not a very popular thing to say
at the time.
And when he tasted it, he looked
up and said that shit will never
sell.
And that's the title of my book.
David.
So let's let me give you some
space to let the listeners know
how they can find you, where
they can find your book that
shit will never sell, and how to
get in touch with you.
Well, they can get in touch with
me by emailing David at TSWN
s.net.
That's the initial bill.
That shit will never sell.
They can buy the book on any
online site either as a
hardback, A paperback or a
unique ebook.
I sat down to Rise at ebook age
82 and said how can I make it
more he than any other book it's
ever been.
So not only can you read it, but
you can watch it because there
are over 100 YouTube links on it
and you can listen to it.
Some of the most famous
commercials, wonderful
characters and my whole journey
traced in Phil.
So they're all available
worldwide now.
So please go out and buy it.
I'm sure you'll enjoy it.
I'm recommending it myself
because it was a a fantastic
read.
One of the key things global
giant company because IDV was a
big international company even
before the agile was full.
How a giant company can operate
like an agile start up and
operate successfully.
This is the most amazing
management I've ever come across
in my whole life.
Anyway, Chris, it's been an
absolute pleasure meeting you.
Thank you for giving me a forum
for my mad thinking.
It was a pleasure and mad
thinking is always welcome on
the Mafia Drinks podcast.
Thanks.
Thanks a lot, David.
It was a absolute honor.
Thank you.
Thanks for listening to the
Mafia Drinks podcast.
If you enjoyed it, please hit
the subscribe button.
Also a small ask.
Please leave a review wherever
you listen.
Reviews make such a big impact
and help other drinks builders
discover the show.
Feel free to contact me for
feedback on LinkedIn at Chris
Mafia or on Instagram at Mafia
Drinks or at mafiadrinks.com.
And remember that brands are
built bottom up.